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Oliver Buchannon
Mark Stagi

I’m a driven Customer Success Executive with experience building, scaling, and transforming post-sales teams. I've helped many companies redefine Customer Success, resulting in increased retention, long-term revenue growth, and a customer-obsessed culture. I’ve been grateful to lead teams at companies like AppZen, Base (acquired by Zendesk), Hightail, and Upwork. My entrepreneurial spirit has also led me to start two companies. I am a dedicated coach, leader and all around tech nerd. Experienced with building Global teams. I have a very entrepreneurial spirit and a belief that we can all change the world. A marathon runner and awesome dad I believe in living life to the fullest.

Mark Stagi
The Broken Handoff

The Broken Handoff

Mark Stagi
Why Your Best CSMs Think Like Account Executives

Why Your Best CSMs Think Like Account Executives

Mark Stagi
Making the Case for CS Headcount

Making the Case for CS Headcount

Mark Stagi
How to Build a Renewal Pipeline That Drives Repeatable Results and Increases GRR

How to Build a Renewal Pipeline That Drives Repeatable Results and Increases GRR

Mark Stagi
From Cost Center to Profit Driver

From Cost Center to Profit Driver

Mark Stagi
Talking Value, Not Features

Talking Value, Not Features

Mark Stagi
Your CSMs Are Under-Skilled in Commercial Conversations

Your CSMs Are Under-Skilled in Commercial Conversations

Mark Stagi
The Post-Adoption Era of Customer Success

The Post-Adoption Era of Customer Success

Mark Stagi
From Trusted Partner to Commercial Advisor

From Trusted Partner to Commercial Advisor

Mark Stagi
How Top CSMs Communicate with Impact

How Top CSMs Communicate with Impact

Mark Stagi
Measuring True LTV in Customer Success

Measuring True LTV in Customer Success

Mark Stagi
Usage Metrics vs. Outcome Narratives

Usage Metrics vs. Outcome Narratives

Mark Stagi
CAC:LTV Is a Leadership Metric

CAC:LTV Is a Leadership Metric

Mark Stagi
Why Customer Success Must Go Commercial

Why Customer Success Must Go Commercial

Mark Stagi
The Revenue Mindset Shift

The Revenue Mindset Shift

Mark Stagi
Making the Case for CS Headcount

Making the Case for CS Headcount

Mark Stagi
How Revenue-Driven CSMs Use Discovery to Unlock Growth

How Revenue-Driven CSMs Use Discovery to Unlock Growth

Mark Stagi
The Profit Loop: A Year in Review

The Profit Loop: A Year in Review

Mark Stagi
CAC to LTV Ratio

CAC to LTV Ratio

Mark Stagi
The Revenue Mindset Shift

The Revenue Mindset Shift

Mark Stagi
Talking Value, Not Features

Talking Value, Not Features

Mark Stagi
The Expansion Pipeline: Why CS Needs One

The Expansion Pipeline: Why CS Needs One

Mark Stagi
Focus for 2026

Focus for 2026

Mark Stagi
Revenue Forecasting in CS

Revenue Forecasting in CS

Mark Stagi
Why “Customer Obsessed” is the Wrong Way to Think About Customer Success

Why “Customer Obsessed” is the Wrong Way to Think About Customer Success

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